Returns and complaints

Choose whether you want to withdraw from the contract within 14 days of delivery or make a complaint about a product. You can also withdraw before delivery and without giving a reason. The form is available without registration.

Verify your order

The details must match those in the order.

Do you not have the order number or the e-mail from the order? Write to us

Free return shipment: Packeta
You can return the goods free of charge: pack them, mark the parcel with the code 96292028 and give this code at a Packeta drop-off point. The staff will print and attach the label. This applies to withdrawal and complaints. If you withdraw before delivery, you do not send anything back.
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